mcwex Privacy Policy

mcwex is a secure and reliable online gaming platform serving users in Bangladesh. By using our platform, you are considered to have accepted the terms of this privacy policy.

This privacy policy ("Policy") explains how mcwex collects, uses, stores, and where necessary shares your personal information with third parties. This policy applies to all services and pages on https://mcwex.lat.

We believe that protecting user privacy is our fundamental responsibility. Operated on the basis of SSL encryption and fair play principles, mcwex always makes the protection of your information its highest priority.

2.1 What You Provide Directly

During account registration and platform use, you may voluntarily provide the following information:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• Payment information: bKash, Nagad, Rocket, Upay, or bank transfer account details
• A copy of your national ID card or passport for identity verification
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you browse or use the mcwex platform, certain technical information may be collected automatically:

• Device type, operating system, and browser version
• IP address and network connection information
• Cookies and session data (see Section 7 for details)
• Activity logs on the platform: which pages were visited, which games were played
• Transaction history: deposit and withdrawal details

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes receive supplementary information from trusted third-party services. Applicable laws are always followed in such cases.

mcwex uses your information only for the following legitimate purposes:

• Account management: To create, verify, and secure accounts.
• Service delivery: To smoothly operate gaming, betting, deposit, and withdrawal services.
• Financial transactions: To process secure payments via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: To handle your requests and resolve issues via live chat and email.
• Security and compliance: To detect fraud, prevent money laundering, and implement responsible gaming policies.
• Platform improvement: To improve service quality, identify technical issues, and enhance the user experience.
• Relevant communications: To send you important account updates and relevant information.

Your information will not be used beyond the purposes listed above. mcwex never sells your information to third-party marketers.

mcwex does not share your personal information with third parties, except in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. These partners are given access only to the information necessary for their specific service and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to provide information in response to a court order, legal investigation, or a legitimate request from a regulatory authority. In such cases, we will make every effort permitted by law to notify you in advance.

4.3 Business Transfers

If ownership of mcwex's business changes, information may be transferred while maintaining the terms of this policy. The new controlling party will also be required to uphold the commitments of this privacy policy.

4.4 With Your Consent

Outside the cases above, your information will not be given to any third party without your explicit consent.

mcwex applies industry-recognised technical and administrative measures to protect your information:

• SSL encryption: All data transfers on the website are protected by SSL/TLS technology.
• Secure servers: Data is stored in secure data centres where unauthorised access is strictly controlled.
• Access controls: Only authorised staff may access your information for specific tasks.
• Regular audits: Security measures are regularly reviewed and updated.
• Payment security: Financial transaction information is protected by an additional layer of encryption.

5.1 Retention Period

Your information is retained for as long as your account is active and for as long as necessary to provide the service. Information may also be kept for as long as required to meet legal obligations, resolve disputes, and enforce agreements. After an account is closed, measures are taken to delete or securely store the information.

5.2 In the Event of a Security Breach

If a security breach occurs and it appears that your information may be at risk, we will notify you as quickly as possible and take the necessary protective steps.

As a user of the mcwex platform, you have the following rights regarding your own information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to have incorrect or incomplete information corrected.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may not be complete where legal obligations exist).
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to data portability: The right to receive a copy of your information in a structured, machine-readable format.
• Right to withdraw consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.

mcwex uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly.

7.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and basic functionality.
• Functional cookies: Remember your preferences and settings (such as language preference).
• Analytics cookies: To understand how users use the site — always anonymised.
• Security cookies: To detect and prevent fraudulent activity.

7.2 Cookie Controls

You can control or refuse cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working correctly. We do not use third-party advertising cookies without consent.

mcwex strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.

Age is verified at registration, and if we are informed that someone under the age of 21 has provided information, that information is deleted immediately and the associated account is closed.

If you suspect that a minor has created an account, please notify us immediately at [email protected].

mcwex reserves the right to update this privacy policy as needed. In the event of significant changes, we will take the following steps:

• A clear notice will be provided through the platform.
• A summary of the changes will be sent to your registered email.
• The "Last Updated" date will be noted on the new policy page.

Continued use of the platform after changes are made will be considered acceptance of the new policy. You are therefore advised to visit this page regularly.

This privacy policy is governed by the applicable legal framework and regulations. mcwex complies with applicable data protection principles in the area of personal information protection.

For any dispute or complaint relating to this policy, please contact our customer support team first. We will attempt to resolve disputes through discussion.